The Student Loans Company (SLC) digital refund service has received over 1.6 million refund claims since its launch in 2024. The service was developed to simplify and accelerate the process of borrowers obtaining refunds for overpaid amounts on student loans. Before the digital service was introduced, the refund application process was time-consuming and involved extensive paperwork, creating inconvenience for users. The new online platform allows clients to submit claims electronically, which has significantly streamlined their interaction with the organization. The high figure of 1.6 million applications reflects the demand for such a digital tool among borrowers and indicates the scale of the overpayment problem in student loans. SLC, which administers student loans in the United Kingdom, continues to develop digital services to improve customer convenience. The launch and successful operation of such systems reflect a broader trend of financial and educational organizations transitioning to digital platforms to process citizen requests, allowing for reduced processing times and increased transparency in refund procedures.